The Research Assistant™ Shared Services Module (RA-SSM) is a services delivery platform which clients can build and manage their own staffing research and contact center teams made up of resources located anywhere in the world. This ability to create your own staffing shared services team eliminates the need to hire a Recruitment Process Outsourcing (RPO) company. The goals of the RA Shared Services Module are to (1) enable quick acquisition of matching candidate leads, (2) convert these leads into interested candidates with full transparency and tracking, and (3) reduce the cost of hire by employing a performance based cost model.
The Research Assistant ™ accomplishes these goals by utilizing a large pool of sourcers coordinated through a proprietary global sourcing platform. Utilizing a global pool of resources increases quality, availability while driving down the personnel expenses. With the Shared Services Module, our clients have access to all leads, candidates and candidate communication logs. Unlike RPO firms and their third party CRMs, the RA-SSM platform is fully accessible by our client. The platform has a built-in CRM integrated with the Shared Services Manager module, allowing for daily tracking of team productivity. The platform allows our clients to plug-in and manage staffing resources in a crowdsourcing mannner to work on staffing related activities such as candidate generation, screening, interview scheduling, onboarding support and staffing research.